CROSS-CULTURAL COMMUNICATION PROBLEMS BETWEEN INDONESIA AND MALAYSIA

Abstract

The study concerns with the cross culture communication problems occurs in Indonesia and Malaysia. As people from different cultural groups gather together, cultural values sometimes cause misuderstandings. There are six fundamental patterns of cultural differences and these can all impact on our daily life such as different communication styles, different attitudes toward conflict, different decision-making styles, different approaches to completing tasks, different non-verbal communication styles and different attitudes toward disclosure.When we are learning a new language, we need to learn the language as well as have an awareness of the culture. It is important to learn new meanings and new ways of behaving. However, misunderstanding may happen and when it happens, it should be resolved by the two different societies which is in conflict so that they can achieve mutual understanding. Successful conflict resolution comprises some aspects:Sensitivity and self consciousness, and Desire and necessity for the conflict to be resolved. The objective of the study is to find out the cross culture communication problems occurs in Indonesia and Malaysia. This study was conducted by qualitative method.